Report Timeshare Rental Scams
When to file a report
For Timeshare Owners
Timeshare owners who used a rental agency that they feel defrauded them should file a report if they experience any of the following:
- Agency refused to provide statements or proof of rental proceeds
- Paid upfront fees but received no rental bookings or services in return
- The agency provided false or misleading information about rental income or demand
- Signed a contract under pressure or deceptive terms
- Communication with the agency suddenly stopped, and they are unreachable
- Promised refunds were never issued
- The agency claimed to have rented out the timeshare but no payment was received
- Discovered the company is not licensed, registered, or has multiple complaints filed against it
- Were asked to pay additional fees for “processing,” “closing,” or “foreign taxes” after the initial agreement
- Feel they were intentionally misled or manipulated into trusting the agency
For Timeshare Renters
Timeshare renters should file a report if they experience any of the following:
- Paid for a rental but never received confirmation or check-in instructions
- Arrived at the resort and were told there was no reservation in their name
- The listing or advertisement contained false or misleading information
- The person who claimed to own the timeshare cannot provide proof of ownership
- Communication with the renter or agency stopped after payment was made
- Were asked to pay through unsafe or untraceable methods (e.g., wire transfer, gift cards, cryptocurrency)
- Discovered the same rental unit was double-booked or rented to multiple people
- Were charged unexpected fees not disclosed upfront
- Felt pressured or manipulated into making a quick decision without time to verify details